Learning Forum

[aitor.amatriain]

After installing 2022R1 version, I have not had any problem for some days, but yesterday I noticed a problem in SpaceClaim 2022R1: When selecting one of the tools from the menu (Display, Assembly, Measure....) then all of the options are gone.

For example, the "Pull" tool, the following should appear:

[Rob]

My guess would be graphics, do any of the other functions do the same?

[aitor.amatriain]

The problem is the same in all functions, and it started suddenly (no after updating the computer, for example). In 2020R2 I do not have that problem.

[Rob]

If it's sudden then find the %appdata% folder and move the Ansys 22R1 folder(s). Otherwise it could be a Win10 update? My home PC has some of those set as automatic and some as manual updates.
Check the SpaceClaim section too - I've got a couple of versions with separate folders. As I also have some fairly alpha-builds I can never be sure what installs when with some releases.

[aitor.amatriain]

Thank you for your answer, Rob.
I was working in that moment and I do not think that something was installed.
The C:\Users\User\AppData\Local\Ansys\v221 folder is empty
The C:\Users\User\AppData\Roaming\Ansys\v221 and C:\Program Files\ANSYS Inc\v221\scdm folders have many files and I do not know what I have to look for

[Rob]

Appdata is a settings storage so just rename as _old
C:\Program Files\ANSYS Inc\v221\scdm is probably the SpaceClaim folder so is a little more important! Leave that one alone or we'll need to fix the mess.

[George Karnos]

Try renaming the %APPDATA%\SpaceClaim directory to SpaceClaim.old

[aitor.amatriain]

There is no directory with that name in my computer. In AppData folder there are just three folders: Local, LocalRow, and Roaming. The same applies to the computer that works okay.

[Rob]

Look in those.

[George Karnos]

If you type in %APPDATA% into the Explorer address bar, it will take you to your APPDATA directory, which is usually:
C:\Users\\AppData\Roaming
under that directory, your should see the SpaceClaim directory
There could also be one under: C:\Users\\AppData\Local
rename those to SpaceClaim.old

[aitor.amatriain]

It worked! Thank you so much and !
Out of curiosity (and to add some knowledge to my limited knowledge about these topics): What was the problem and why the renaming of those folders has solved it?

[George Karnos]

Excellent News!
These folders hold configuration files for SpaceClaim.
Something must have been corrupted in a configuration file.

[aitor.amatriain]

Thank you!