Key Duties and Responsibilities

• Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of increasingly complex problems, in order to improve customers’ productivity and satisfaction with ANSYS products
• Personally, own the customer support experience, practice positive messaging, always be courteous and tactful in all interactions
• Contribute individually and as part of the technical support team to continually sustain and enhance our support processes and customers’ satisfaction with ANSYS technical support
• Collaborate with product development to improve ANSYS products and the customers’ experience using these products
• Participation in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth