Key Duties and Responsibilities

Possess detailed technical understanding of the full Microsoft 365 suite of products, including:

• Office 365
• SharePoint & OneDrive
• Microsoft 365 Groups & Microsoft Teams
• PowerApps and Flow

Participate in the resolution of Microsoft 365 related incidents, requests, and changes, ensuring a high standard of execution and ownership

• Work closely with employees and Operations teams to undertake investigations and diagnose performance and service-related issues, ensuring that key stakeholders are kept informed
• Act as a subject matter expert for Microsoft 365 support processes and work to build understanding of these processes throughout the Operations team
• Provide education and training to the Ansys user base on the best utilization of the Microsoft 365 set of services
• Follow standard Microsoft 365 administration processes and guidelines with a high degree of quality and reliability
• Recommend and implement improvements to processes and guidelines through collaboration with the entire End User Computing team, especially using automation where appropriate
• Possess a strong commitment to continuous improvement and a very high level of customer service
• Capable of influencing senior level stakeholders and project teams