Key Duties and Responsibilities

• Deploy and exploit all available resources, including Ansys AI-based platforms to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Fluids Products.
• Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software
• Develop and strengthen long-term relationships with customers.
• Share your extensive knowledge and experience by creating & updating content to ensure the most relevant help and information is available for customers and internal colleagues.
• Lead and initiate team projects (e.g. content creation, process deployment, etc.).
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
• Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections.
• Be enthusiastic about learning and promoting how an LLM and other AI-based technologies can assist engineers' abilities to help Ansys customers.
• Develop subject matter expertise and specialization on Ansys simulation products and applications
• Learn and gain expertise in new technical areas as and when required for the team & personal development
• On an as-needed basis​ provide expertise-level support to other business functions including Sales and Marketing.
• Participate in other strategic team and company initiatives, as needed