RESPONSIBILITIES
•    Contribute to the support of software products and supporting systems, with a focus on the Semiconductor simulation software suite.
•    Collaborate with a team of expert professionals to accomplish customer support objectives.
•    Execute customer support in Semiconductor simulation software and respond to customer questions on tool functionality.
•    Triage complaints about product defects and determine root cause for the research and development team.
•    Write clear descriptions of product enhancement requests for our Semiconductor simulation software products. Assist with product evaluations, benchmarks, and demonstrations.