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  3. Question: Trying to install and seeing Mount Directory Error “Cannot locate file for media #::1…”

Question: Trying to install and seeing Mount Directory Error “Cannot locate file for media #::1…”

Tagged: 18.1, installation, Installation Process, Installation/Licensing/Systems, Mechanical - SYS, Other
    • June 5, 2023 at 7:05 am
      FAQFAQ
      Participant

      Answer: This message indicates that the user is trying to install without extracting the downloaded .zip file first. Have the user extract the .zip file and then run setup from the extracted directory. It is recommended to use the Windows extraction utility rather than a 3rd party zip utility.

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