unexpected license problem; exiting. hit return to exit.

[amrishsekar]

Hi guys my name is Amrish I have been using Free Student Ansys 2024R2 for the past few weeks making projects and doing CFD find results and contour. Everything was working and then when I wanted to show my mentor my CFD results it said the following code in the console of the FLUENT application:
connected license server list: unexpected license problem; exiting. hit return to exit.

After this error I wasn't able to open any type of Application to work on for Ansys. Note that I have been using Ansys perfectly fine for the past few weeks

So I tried to resolve this problem by going on Ansys forums and copying their solutions.
1) I tried reinstalling the software
2) I tried installing and configuring/ configuring the system
3) I tried to locate the student.lic file in my Ansys.Inc but was not able to so I tried downloading again so I can download with the licence but no success.
4) I tried downloading an older software of Ansys (Ansys Student R1, I was using R2), yet no change it was the same error.

I hope forum can help me with my error and I can send any screenshots, anything required to resolve the issue

Thank you!

[Rajeshwari Jadhav]

Hi Amrishsekar,

Can you try below steps:
Goto start menu type %appdata% and hit enter, rename the Ansys folder to Ansys.old.(to reset configuration)
Goto start menu type %temp% and hit enter, rename the .ansys folder to .ansys.old.(to clear cache)
Goto "C:\Users\YourUserName", rename the .fluentconf and .cfx folder to .fluentconf.old and .cfx.old.(to clear cache related to fluent)

Launch the Ansys application to check if it's working.

[amrishsekar]

Hi thank you for the response I have done the following steps and I still have the same issue. Is there any other way

[amrishsekar]

I am not able to open any of the systems like SpaceClaim for example none of the features work

[amrishsekar]

[kjh4687]

I had the same problem, and finally solved this problem.

1. Open Ansys Licensing Settings:

• Navigate to FlexNet Publisher > License Servers.
• Note down the port and server1.
• Use these values to port and license in the command below.

2. Open the CMD.(Note that the application must be run with Administrator privileges.)

• In the command prompt, enter the following command:

setx ANSYSLMD_LICENSE_FILE port@license

• Press Enter.

3. Launch the ANSYS program that encountered the issue.