Learning Forum

[Kacper Wagner]

The issue concerns Discovery, regardless of the version.

After changing the settings related to mesh/accuracy of results (e.g., changing fluid-solid interface tolerance, fidelity, or even convergence), the program shuts down with the following message:

Upon attempting to restart Discovery, the following message appears:

To launch Discovery, customer need to revert to the factory settings.

Computer specifications:

• Quadro RTX 4000
• Xeon W-2245 3.90 GHz
• 64GB RAM
• Win10 Pro

In the graphics settings, Discovery is set as High Performance.

What could be the cause of this error? Is there any known solution?

 

[Atharv Joshi]

Hi Kacper, 

Please check if the graphics card driver are updated to the latest release. 
Updated it from the manufactures site Official Drivers | NVIDIA

Try disabling the intel graphics card and check if the error still appears. Let me know if any of this solves the issue, else I will reach out to you for log files. 

Thanks and Regards
Atharv

[Kacper Wagner]

[Kacper Wagner]

Hi Atharv, 

The graphics card driver is up to date, and there is no Intel graphics card. However, the error still appears. 

BR