Unexpected Error

- December 22, 2023 at 12:26 pm
  Kacper Wagner
  Subscriber
  The issue concerns Discovery, regardless of the version.
  After changing the settings related to mesh/accuracy of results (e.g., changing fluid-solid interface tolerance, fidelity, or even convergence), the program shuts down with the following message:
  Upon attempting to restart Discovery, the following message appears:
  To launch Discovery, customer need to revert to the factory settings.
  Computer specifications:
  - Quadro RTX 4000
  - Xeon W-2245 3.90 GHz
  - 64GB RAM
  - Win10 Pro
  In the graphics settings, Discovery is set as High Performance.
  What could be the cause of this error? Is there any known solution?
- December 22, 2023 at 5:00 pm
  
  Atharv Joshi
  Forum Moderator
  
  Hi Kacper,
  Please check if the graphics card driver are updated to the latest release.
  Updated it from the manufactures site Official Drivers | NVIDIA
  Try disabling the intel graphics card and check if the error still appears. Let me know if any of this solves the issue, else I will reach out to you for log files.
  Thanks and Regards
  Atharv
- January 5, 2024 at 9:23 am
  
  Kacper Wagner
  Subscriber
- January 5, 2024 at 9:25 am
  
  Kacper Wagner
  Subscriber
  
  Hi Atharv,
  The graphics card driver is up to date, and there is no Intel graphics card. However, the error still appears.
  BR