Unable to Download Ansys Software – Academic Research License (Purchased)

[hermann.chopkapnoume]

We recently purchased Ansys with an academic research license. The purchase was done under the PI's name, and an additional user (myself) was added. We have activated the license. However, we are unable to download the software, in that we receive the error message below:

Again, I am registered as a user and the software was recently purchased from Ansys directly. Grateful for help and guidance on how to resolve this and enable us to download the package.

Thanks.