Learning Forum

[Merdjani Abdelhakim]

Hi, Please. I am looking for Modelon fuel cell model on twin builder

I really appreciate any help you can provide.

[Arash Hassanpour]

Hi

Fuel Cell library is a part of our Powertrain Modelica library that is adds-on and need to be purchased and loaded in Modelica Environment of Twin Builder. Once you get a license you can download it from Customer portal. Please contact ansys customer service if you need help with that.

Best,

Arash

[Merdjani Abdelhakim]

thank you for your reply

now I have this problem, when I click on any model will disappear

what should I do 

[Merdjani Abdelhakim]

For example fuel cell model

 

[Arash Hassanpour]

When you open the it, it starts loading the components. 

[Merdjani Abdelhakim]

Loading and then disappear.

same for all models that add manually (package)

[Arash Hassanpour]

what release are you using?

[Merdjani Abdelhakim]

2023R2 because it is the only version that has a package library including fuel cell model, as I see

I tried the 2022 R2 (there is no fuel cell model, as I see)

[Arash Hassanpour]

I do not see any issue on my end. Would you please use Customer Portal to submitt a Service Request?

Someone will take a look.

[Merdjani Abdelhakim]

Please can you check for me (3mn) online meeting if possible 

[Arash Hassanpour]

In order for me to be able to set-up a meeting, I need to have your Service Request submitted through the customer portal. Thank you for your understanding. 

[Merdjani Abdelhakim]

thank you, yes I will
please can you send me the link? Where can I submit it? 

[Merdjani Abdelhakim]

Where exactly? I see many option

[Arash Hassanpour]

 

 

 

 

 

[Faezeh Ladani]

Hi!

Feel free to email support@ansys.com and they can help you with submitting a service request. Please mention that this request regards to the conversation on learning forum and provide the link. 

[Merdjani Abdelhakim]