Learning Forum

[greg.shogan]

I downloaded Live Ultimate and tried to open but is looking for a license. How is the license handled for the 30 day demo??

[avokhour]

Same problem with me.

Can anyone help?

[avokhour]

also discovery live is not installed with the ultimate nor the standard.

[Naresh Patre]

Hello Avokhour 

There should be a desktop icon called "Discovery Live" which you can double click to launch Discovery Live. Alternatively, you can also search for the application from the Windows Start menu. 

If Discovery Live shortcut is not available on desktop or in the Windows start menu, then it could be some installation issue. Please try uninstalling and reinstalling the Discovery products as follows:

1. Uninstall all Discovery products
2. Temporarily disable any antivirus, antimalware, and/or Windows Defender functions
3. Ensure that you have full administrator privileges on the PC
4. Right click the Discovery installer, select Run as Administrator, and follow the prompts to complete the installation

[Naresh Patre]

Hello grshogan  Avokhour

Did you click the "Start Trial Now" button located on the "Free Trial" page? If yes, can you login to https://myaccount.ansys.com/mysubscriptions and check if subscriptions of the free trial are listed under your account? Can you share snapshot of your account page?

[avokhour]

Naresh Patre  The Subscription did not valid.

[Naresh Patre]

Hello Avokhour 

Can you click the "Start Trial Now" button located on the "Free Trial" page, then refresh the account page and check if the subscriptions get listed? If not, let me know if you encountered any message upon clicking "Start Trial Now" button.

[avokhour]

Naresh Patre 

It is taking me back to the sign up page.

I tried to press already have an account, it takes me back to the free trail page, its like a loop.

[Naresh Patre]

Avokhour ok, thanks for the update. I am checking with the team and will let you know.

[greg.shogan]

Naresh Patre 

This is what I see when I log in.

[greg.shogan]

grshogan 

 

Yes, I see the "loop" syndrome as well.

[Naresh Patre]

Hello Avokhour grshogan

I came to know that there wasn't any system issue that could affect the trial subscriptions. Can you clear the internet browser history and try clicking the free trial link and let me know how it goes?

[Naresh Patre]

Hello Avokhour

I can see trial subscription under your account. You can cross-check it by logging into your DIscovery account using below link:

https://myaccount.ansys.com/mysubscriptions.

The trial subcriptions are not yet activated. So please launch any Discovery application, then specify Discovery account credentials and your subcription will get activated on your amchine. Let me know if you face any issues.

[Naresh Patre]

Hello grshogan

I checked your account and noticed that you have successfully activated the trial subscription on your machine. Let me know if you need any further help.