Learning Forum

[Aadhar]

I had installed a workshop lumerical license available as part of a EdX photonics course. Unfortunately, the laptop I had installed it on died suddenly, and I therefore need to transfer the license to another laptop. Would you be able to advise me on how to do that?

[Lito]

Sorry you cannot transfer or move "free licenses" to another computer.

An option would be to request a colleague to register with Lumerical and for the workshop and download the license using their user/email. 

[Aadhar]

Thank you for the reply, but this is quite disappointing to hear. I work in the biotech industry and I was taking this course and learning Lumerical in the hopes of being able to use it for my projects down the line. This is a genuine case of something I couldn't have foreseen or prevented and it is very disappointing that Ansys refuses to make an exception for such cases. 

The edX course instructor - Dr. Lukas Chrostowski - had said that Ansys is usually generous enough to allow a course enrollee to change computer for genuine reasons, as they have been doing this course for a long time, and a lot of students take up Lumerical as part of it. I can't finish my assignments for the course without this license unless I learn alternate photonics simulation software.

I don't have a colleague to register and provide access to their email accounts (as Ansys requires) - I would request once again that you please allow me to transfer the license to another laptop.

 

 

[Lito]

Sorry but support do not have access or control on the Ansys licensing issuance/generation. This is done by our system/servers upon registration and request for the workshop license. 

Let me check with sales on this and get back to you via email. 

[Lito]

@Aadhar Jain, 

Did you register/request for the workshop license using your university email/domain? I do not see any industry/company email domain that registered for the workshop.  

[Aadhar]

Yes, I did - it is the same email as my account - aj329@cornell.edu. 

[Lito]

Thank you for the confirmation. Try to request for the workshop license tomorrow using your university email/domain. Let us know if you run into any issues.