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Thermal Desktop License Not Working

- October 13, 2024 at 1:27 am
  laes
  Subscriber
  I just installed thermal desktop with all the prerequisite software, however I keep receiving the message that no license is available when trying to open a thermal desktop file. I am connected to the licensing server and the error message I am getting when looking at features in use is
```
ansyslmd: No socket connection to license server manager. (-7,10015)
```
  Has anyone had anything similar, or does anyone know of a fix?
  A bit of context as well I am running this off a client computer connected to a server.
- October 14, 2024 at 2:09 pm
  
  George Karnos
  Ansys Employee
  
  I recommend checking firewall logs to see if being blocked,
  Also, can you ping the License Server by it's hostname.
  On the License server, check firewall setting too:
  ANSYS License Manager: Configuring Firewall Exceptions on Windows (youtube.com)
  If License Server is Linux, check iptables.
  - October 14, 2024 at 2:31 pm
    
    laes
    Subscriber
    
    Firewall settings weren't the issue, I disabled windows firewall completely and was still receiving the same issue. Also pinged the server and didn't have any connection issues there.

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