The License manager cannot be started.

- July 29, 2021 at 8:55 am
  
  frank.shen
  Subscriber
  
  The License manager cannot be started. Error: Problems were encountered while attempting to stop the following process(es): ansysli_server.exe, ansysli_monitor.exe The license manager is running. However, its FlexNet component is not running correctly. To resolve this issue, please manually kill (in the order listed) the ansysli_monitor, ansysli_server, and lmgrd processes, and then start the license manager again through the License Management Center.
- July 29, 2021 at 10:23 am
  
  Charudatta Bandgar
  Forum Moderator
  
  Hello Frank Shen Have you tried the way the message has been prompted? See if doing that works, in the meantime I will look into any possible cause of it. If the stated method does not work, please send the diagnostics files as mentioned in this post: Discovery Enterprise licensing: Gathering diagnostic information Regards.
  - July 29, 2021 at 11:09 am
    
    frank.shen
    Subscriber
    
    Hi Charudatta Bandgar ，
    
    Thanks for your reply.
    
    I have tried the method. Shut down some process manually. It worked for a few seconds and quickly turned to the same status again.
    
    Thanks a lot!
- July 30, 2021 at 8:56 am
  
  Charudatta Bandgar
  Forum Moderator
  
  Matt Madore Can you help with this?
- July 30, 2021 at 11:09 am
  
  ANSYS_MMadore
  Ansys Employee
  
  We will need diagnostics. Please send the diagnostics files as mentioned in this post: Discovery Enterprise licensing: Gathering diagnostic information