Learning Forum

[Roberto]

Hello 

The license does not work, I tried to activate it also with the command prompt, I am attaching the file.
I installed SpaceClaim on a new pc and deactivated the license from the old one

The pc has administrator rights and the firewall is disabled.
There is no antivirus.

Once you have the files, please delete them

Regards

[Devendra Badgujar]

Hi Roberto

Can you please provide the email address of the user.

Regards.

[Roberto]

Devendra Badgujar Hello 

I sent you an email with the address

Regards

[Devendra Badgujar]

Hi Roberto

Activation- deactivation could take some time to process. 

Although on the email address you have mentioned, two devices have been activated. Please try after some time. Let me know if the problem persists.

Regards.

[Roberto]

Hello Devendra Badgujar

I'll wait some time and let you know

regards

[Devendra Badgujar]

Roberto Please can you ask the user to try activating now. I checked their account and it looks like the license has now been deactivated from the two devices.

Regards.

[Roberto]

Hello Devendra Badgujar

Now it works, thanks

regards