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The directory does not exist

- October 16, 2024 at 9:05 pm
  
  enej.planinsek
  Subscriber
  
  Hello guys.
  I am a student from Slovenia, and I ran into a problem when I installed Ansys. I successfully installed it, but when I try to open a program, there is an error: The directory C:/Users/�iga does not exist. I think the problem is the name itself. � In the path represents Ž, so the program does not recognize Ž, so I need to change it to Z. But I don't think this is an easy fix. Can anybody help me solve this issue? Thanks for your help.
- October 17, 2024 at 12:56 pm
  
  Hongtian CHEN
  Subscriber
  
  You assumption is correct, the user name can only be English, what you should do is changing your user name or just create a new accout using an English name, and then install the software again.
- October 17, 2024 at 1:01 pm
  
  George Karnos
  Ansys Employee
  
  Hello,
  Yes, I believe the issue is the special character in the Username.
  You can try to change the username or create a new user and log in as that user.
- October 18, 2024 at 7:13 pm
  
  enej.planinsek
  Subscriber
  
  Hello,
  Thank you for help, yes after i made a new user with english name the program started to work perfectly.

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