Technical support for licensed user

- December 2, 2021 at 2:26 pm
  
  ferruccio.pisanello
  Subscriber
  
  Hi,
  We have registered for the support through the "Ansys Lumercial 2021 R2.3 Launcher". It takes us to this page.
  support.lumerical.com But somehow its the same page of Ansys support where there is a general discussion forum.
  Support
  If you are unable to resolve your question using our online resources ( KB, APP, AIC ), contact our support team by posting your question in the Ansys Learning Forum (ALF) .
  Users with a commercial license may also contact support by email. For details, please re-register for Lumerical support and select the Premium option.
  
  We are looking for the email address of the support expert?
  
  Regards
  FK
- December 3, 2021 at 12:21 pm
  
  Rob
  Forum Moderator
  
  For commercial support use support@ansys.com and make sure you email from your work email address. Putting the account number into the email will also help identify the site (it's in the licence file). For Academic licences, please post in the correct section on here. Note, depending on location and other factors you may be supported by one of our channel partners, in that case the message will be passed over internally.
- December 7, 2021 at 12:54 am
  
  Lito
  Ansys Employee
  
  Just to add, technical support for Lumerical Academic License users is provided through the Ansys Learning Forum. Kindly post your inquiry or request in the Photonics category.