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Innovation Space

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SpaceClaim: Licence Management impossible (sc…… Customer Id)

- May 12, 2026 at 9:41 am
  
  Jiri Ratka
  Subscriber
  
  Hello all,
  I have valid licence (subscribe lic. model) for Discovery package and I'm using a bit older 2021 R2 SpaceClaim. I wanted to deactivate the licence on my PC (to re-install Windows OS from the scratch), but it seems like I cannot manage my account anymore. In another thread here in Forum I found out, that the URL for account management was changed onto: "https://licensing.ansys.com/". I can login, but I see the message: "No account found." in red.
  What shall I do?
  Thank you in advance!
  Best regards
  Jiri
- May 12, 2026 at 10:30 am
  
  Rob
  Forum Moderator
  
  Moderator - https://innovationspace.ansys.com/forum/forums/topic/licence-account-issue-spaceclaim/
  You'll need to contact whoever sold the licence, do you have a name as I can follow up they're Ansys staff or former staff.

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