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Root element missing error. Please help.

- October 12, 2024 at 12:25 pm
  
  akmalmdidris
  Subscriber
- October 14, 2024 at 1:05 pm
  
  Rajeshwari Jadhav
  Ansys Employee
  
  Hi,
  Kindly perform below steps:
  1. Close all ANSYS jobs on user machine. In Windows Search type %appdata% and hit enter, Rename Ansys folder to Ansys_old
  2. In Windows Search type %temp% and hit enterClear content of this folder
  3. If issue persist kindly repeat step 1 & 2 and then uninstall Ansys with admin access and reinstall Ansys by right clicking setup.exe file and click on 'run as administrator'.

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