Learning Forum

[peter.kelly]

Dear Support

Has anyone reported/experienced an issue in 2022 R1, where using the Pull tool on a cylinder to change the diameter is reporting an error and failing to modify the cylinder. It was fine in 2021 R2 and is also OK in Discovery 2022 R1:

Thanks

Peter

[Devendra Badgujar]

Hi Peter

Let me check and get back to you.

[Devendra Badgujar]

Hi Peter

I was not able to reproduce this issue in SpaceClaim 2022 R1. I am able to use pull tool on cylinder to change the diameter.

Please can you send the screenshot of the error message you are getting.

Regards.

[peter.kelly]

Hi Devendra

Im getting Failure to offset faces: 

[Devendra Badgujar]

Hi Peter

Please can you check if your graphics drivers are up to date, try updating your graphics drivers directly from the manufacturer website (i.e. NVIDIA).

Also try recreating the cylinder from scratch and check.

If the issue persists, please send me your most recent SpaceClaim log file from the session in which you tried to pull a cylinder.

The SpaceClaim log files can be found in C:UsersAppDataRoamingSpaceClaimLog Files.
(Sometimes the AppData folder is hidden. To find it, type %appdata% into the file path and press enter)

Regards.

[Devendra Badgujar]

 Peter

Also try restarting SpaceClaim and check.

[peter.kelly]

Hi Devendra

I updated my graphics card and restarted Spaceclaim and that solved the problem - thanks for the advice. I guess it was just triggered by 2022 R1 (I had checked and 2021 R2 didnt have the problem).

All good now though/thanks

Peter

[Devendra Badgujar]

Peter 

Thanks for your update.

Regards.