Learning Forum

[WojtekD]

Dear Discovery Team,

One of our customer has a problem with running Discovery 2020R2. 

Operating system: Windows 10 (fresh instalation) + instaled all newest drivers

When he try to start Discovery (Discovery AIM) nothing happend or had error like below

I checked log files and obtained following infformation

 

 SpaceClaim.Facade.SpaceClaimView.Start(IUnityContainer container, StartOptions options, IEnumerable`1 featureFlags, StartDelegate startDelegate)
    Cause:
        Id: System.Runtime.Serialization.SerializationException
        Title: SerializationException
        Severity: Error
        Message: Wystąpił błąd podczas deserializacji obiektu typu Microsoft.Identity.Client.Internal.OAuth2.TokenResponse. Napotkano nieoczekiwany znak „U”.

Translation in English: An error occurred while deserializing an object of type Microsoft.Identity.Client.Internal.OAuth2.TokenResponse. An unexpected "U" character was encountered.
        StackTrace:    w Ansys.AnsLicensingMgmt.AnsLicensingMgmt.d__29.MoveNext()
        Cause:
            Id: System.Xml.XmlException
            Title: XmlException
            Severity: Error
            Message: Napotkano nieoczekiwany znak „U”.

Translation in English: An unexpected "U" character was encountered.
            StackTrace:    w System.Xml.XmlExceptionHelper.ThrowXmlException(XmlDictionaryReader reader, XmlException exception)

 

and 

 

w System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)n
2023-04-12 13:03:03,265 [MainGuiThread] ERROR - Header: An exception was caught by the global exception handler.

Id: System.InvalidOperationException
Title: InvalidOperationException
Severity: Error
Message: Właściwości Owner nie można ustawić dla obiektu typu Window, który nie został wcześniej wyświetlony.

Translation in English: The Owner property cannot be set for an object of type Window that has not been displayed before.

 

Have you already encountered such a problem and can give me tips on how to solve such a problem

Best Regards,

Wojciech Danek

[Devendra Badgujar]

Hello WojtekD

We will have to check license details of the customer to understand this better, please can you share the customer email address and customer number to ansys-discovery-support@ansys.com?

Regards. 

[Devendra Badgujar]

Hello WojtekD

I can see that their Ansys Discovery Ultimate license is not active on any device yet, please try activating the license via command lines options shown below: 

Discovery Subscription license - Command line options - Knowledge Base - Ansys Discovery Forum

Also, there tecs has expired on: 2021-03-23, so they should only be able to use versions released before this date. 

Let me know if further assistance is needed.

Thank you. 

[WojtekD]

Hello Devendra Badgujar

Customer activated license on this device, screen sended to You via email was old and its purpose was only to show You customer creditentials.

 

Also version of the software (2020R2) is older that date of TECS expiration date

 

Customer used this software on different computer and everything worked fine problem occured after fresh Windows instalation

Best regards,

Wojciech

[Devendra Badgujar]

WojtekD 

Please can you ask them to try launching Discovery using Admin rights and see if that helps?

If the problem persists, type %temp% in Windows Search and locate .ansys folder. Zip this folder and send it to Discovery Support Team

Also, send following log files located at ~/Ansys Inc

Install.log

Install_licconfig.log

Install.err (if it exists)

Thanks.