Learning Forum

[Yohann Biran]

Hello, 

I have a license activation problem with a customer who wants to try discovery. He has created his Ansys account with the credentials. He installed the product and when he launches it after entering the credentials he has the two error messages attached.
I tried to do a manual activation with the cmd but you get the error message attached too...
Do you have any idea how to solve the problem?

[Subashni Ravichandran]

Hello NOVACAD

Can you please check if the customer has any Firewall enabled?

Also, can you please check if they have a proxy server setup?

If so, can you please go through #5A & #5B of the Discovery License Activation Troubleshooting 

If these solutions do not work, please share the files as mentioned in the #6 of the above page.