Learning Forum

[Charlie]

Hello, One of our customers has this problem: When using SpaceClaim, the "Preview Handler Surrogate Host" process quickly uses 11GB of RAM. It is necessary to reboot the PC to be able to use it correctly. It was in version 2019 R3 and I updated it to version 2020 R2 but the problem persists. Have you ever encountered this problem? Regards

[Charudatta Bandgar]

Hello charlie ,

Let me discuss this with the experts, and I will get back to you as soon as possible.

Regards.

[Charlie]

Hello,
 After the update of the graphics driver and the Bios the problem seems to be solved for the moment...
If you have any other recommendations...

kind regards 

[Charudatta Bandgar]

Hello charlie ,

Thanks for the update. My initial assessment is that this issue has to do with microsoft and not with SpaceClaim, I will still get back to you with a concrete answer, what could be the issue. 

Regards.