Learning Forum

[benjamin]

Hello,

Im not getting a preview of the following file.

The small icon i can see but the big preview not:

I already tried everything with the Thumbnail and previewHandler files but that does'nt work.

Downloadlink file:  24003-100.scdocx

[Devendra Badgujar]

Hello Benjamin,

Can you please close all explorers (better restart the machine) then clear thumbnails cache as shown below:

Regards,

Devendra 

[benjamin]

Hi Devendra,

Customer tried, but no result.

Do you have other solutions?

[benjamin]

Hi Devendra,

Any news?

[Devendra Badgujar]

Hi Benjamin, 

Was customer able to preview this anytime? Was there any update on their machine which changed the settings? 

Is it only with .scdoc or in general?

Regards,

Devendra 

[benjamin]

Hi Devendra,

After the Spaceclaim update 2025R1 the preview doesn't work anymore, could also because it is now .SCDOCX instead of .SCDOC

[benjamin]

Hi Devendra,

Do you have any status update? Customer is asking for it.

Hi Devendra,

Do you have any status update? Customer is asking for it.

[Devendra Badgujar]

Hi Benjamin, 

Let me follow up with developers and get back to you.

Regards,

Devendra 

[benjamin]

Hi,

Thanks, do you have any idea when I might receive a response?