Learning Forum

[Prathap]

Hello Team, Our customer is facing an issue related to the licensing part in ANSYS Discovery R1. License provided is Subscription mode. All images related to the query is attached above. Please kindly let us know the possible solution.

[Naresh Patre]

Hello Prathap Hoodi Muniraj Can you first check if the license mode is set as Subscription? You can check this by launching Discovery Licensing Mode Manager from Windows Start menu. If the license option is set to floating, please set it to Subscription and try again. Secondly, one of the error messages that you shared state that license entitlement have not been refreshed. Please refresh the subscription license using the refresh command mentioned in below post. Discovery Subscription license - Command line options - Knowledge Base - Ansys Discovery Forum Please let me know if the issue persists.

[Prathap]

Hello Naresh Patre Thank you for your instructions. We have set the license mode manager to subscription mode and run the refresh entitlement command. The command lines that follows are attached above. The issue with License still persists.

[Naresh Patre]

Hello Prathap Hoodi Muniraj Looking at the errors, it appears that the connection to the server is getting blocked. Can you ask the customer to make the changes to the firewall as mentioned in section 5A of below mentioned document? https://discoveryforum.ansys.com/t/q5gwjy/discovery-license-activation-troubleshooting Once done, please try executing the refresh command and see if it succeeds. If it still fails, please send all the files as mentioned in section 6 of the same troubleshooting document.

[Prathap]

Hello Naresh Patre

We are happy to hear from the customer that the product is working fine. The issue with the Firewall was resolved.

Thank you once again for your support.