Learning Forum

[gioele.genazzi]

Hello,

our company recently changed its license type to an Elastic one, and since then Mechanical began to not start. Whenever I try to run it, in the Workbench tab there is always the red dot with the "Busy" writing near it (in the bottom left side of the window) and it does not start even after a long time. Checking in the Task Manager then you can see 0% of work on the CPU.

What could this be? I don't think it should be caused by the license... I already tried re-installing everything.

Thank you in advance for any help.

Best,
Gioele

[federico.mazzotta]

Hi ! I have a similar problem. After a simulation mechanical crashed and from that moment I'm not anymore able to launch Workbench. However, if I'll launch mechanical standalone it works.

Thank you !

[George Karnos]

If your Company is using commercial licenses, I would suggest to log a Service Request on the

ANSYS Customer Portal and a Support Person will contact you directly.