Learning Forum

[Roberto]

I have a customer who doesn't remember the account password, by clicking on forgotten password and send verification code, the code never arrives. There are problems in the ansys portal.

Can you fix it?

Thank you

[Subashni Ravichandran]

Hello Roberto,

Can you please check the following at the customer end?

1. Check your spam folder for an email from ansys-id@ansys.com (sent from ansys.com) and a subject line of "Ansys ID email verification code."
2. If these messages are not in your spam or trash folder, please ask your IT department to check whether your corporate spam filter is stopping these emails from being delivered to your inbox. It might be necessary for your IT team to whitelist smtp.office365.com.

[Roberto]

Hello 

There are no emails in Spam and there are no firewall blocks, try testing it yourself

Regards

 

[Roberto]

Hello, a week has passed and the problem has not yet been resolved, also now it is not possible to log in to download the software

[Roberto]

the problem is solved