Load Library Failed with Error 126 when launching Workbench

- July 20, 2019 at 10:44 am
  
  Phil J
  Subscriber
  
  Good Morning,
  
  We have just installed ANSYS 2019 R2 on the school server. ANSYS runs fine on my school office computer. However, when I use Microsoft Remote Desktop to work on my office computer from home I receive this error.
  
  "Load Library failed with Error 126: The specified module could not be found."
  
  The error occurs when the Workbench launch is at "initializing project" stage of the Workbench launch.
  
  Is there something I need to change on my home computer to get the remote desktop to work with ANSYS?
- July 22, 2019 at 4:49 pm
  
  tsiriaks
  Ansys Employee
  
  Hi Phil,
  
  Been a while, hope you are well.
  
  I've seen past SR got fixed by roll back Windows update but I think what you can try first are to
  
  (These are all on your office computer)
  
  1. Reset Configuration by renaming the %appdata%ansys folder to anything else
  
  2. Update graphics driver to latest version available from vendor website
  
  3. Rerun prerequisites installation by going to your installed ANSYS directory , e.g., C:Program FilesANSYS Incv194prereq , then run all of the executable's inside this folder
  
  4. Reinstall ANSYS products. Make sure you completely uninstall it first (wipe the entire ANSYS Inc folder).
  
  Thanks,
  
  Win
- July 23, 2019 at 12:41 pm
  
  Phil J
  Subscriber
  
  Good Morning Win Yes. It is very good to hear from you again. All is well here at Penn State University, Erie. We are looking forward to the new ANSYS 2019 R2 this academic year. I am at a vibrations institute conference this week. I will try your instructions upon my return to the office and let you know next week.
  Thank you again Phil
- July 23, 2019 at 4:40 pm
  
  tsiriaks
  Ansys Employee
  
  Sounds good. I will wait to hear from you.
  
  Thanks,
  
  Win
- August 30, 2019 at 4:52 pm
  
  Phil J
  Subscriber
  
  Win,
  
  I apologize for the delayed update. The start of this semester is hectic.
  
  We have determined that the remote desktop is trying to access an older graphics card. We not sure why. But, my work around will be to leave a session open before I leave for the day. When I do that, remote desktop works fine. The error only occurs when I use remote desktop.
  
  Thank you for your time.
  
  Phil
- September 5, 2019 at 11:17 pm
  
  tsiriaks
  Ansys Employee
  
  Hi Phil,
  
  No worries. Thank you for the update.
  
  Can you try setting an environment variable QT_OPENGL with value being 'desktop' (without quote ' ') on your office computer and try again ?
  
  Thanks,
  
  Win