Licensing Problems with Ansys 18.2

- October 31, 2017 at 1:23 pm
  
  NireshBehari
  Subscriber
  
  Hi
  
  I uninstalled a previous version of Ansys and downloaded the Ansys Veraion 18.2 but received the above error when opening the Ansys Workbench
  
  Failover Feature Feature Ansys Acedemic Teaching Introductory
  
  Specified in Licence Preferences is not available
  
  request name aa-t-i does not exist in license pool. System clock has been set back
  
  Please see image attached
  
  I notice the same error occurred in Ansys 17.2 and I could not begin the course at Cornell university in February despite registering for it. I'm about to enrol for a Phd and need access to the software.
  
  Can someone please help?
  
  many thanks
  
  Niresh
- October 31, 2017 at 1:40 pm
  
  peteroznewman
  Subscriber
  
  You need to uninstall ANSYS and clean out two directories before you install ANSYS again.
  
  In Windows Explorer, type %AppData% in the path field. You will be in the Roaming directory. Delete the Ansys folder, then go up a level and down to the Local directory and delete that Ansys folder too.
- October 31, 2017 at 2:01 pm
  
  NireshBehari
  Subscriber
  
  Thank you Peter
  
  i have Windows 10 so where do I type %AppData% in the path field
  
  I once tried deleting the Ansys folders from the Program Files but noticed that certain license files could not be totally deleted
  
  Can you please send me a screenshot?
  
  much appreciated
  
  Niresh
- October 31, 2017 at 2:50 pm
  
  peteroznewman
  Subscriber
  
  I use Windows 7 but I found this reference on the Internet for Windows 10. Hope that helps.
- October 31, 2017 at 3:40 pm
  
  NireshBehari
  Subscriber
  
  Hi Peter
  
  I uninstallled the software
  
  I did what you told me and removed all the files from the app data and roaming folders including the one from the local folder
  
  I then reinstalled the software and unfortunately got the same error
  
  any other suggestions?
  
  regards
  
  niresh
- October 31, 2017 at 10:18 pm
  
  Raef.Kobeissi
  Subscriber
  
  Do you still have a folder called ANSYS in your Program File directory ? If yes could you make sure the ANSYS folder and its content are all deleted before reinstalling .
- November 1, 2017 at 4:23 am
  
  NireshBehari
  Subscriber
  
  I already deleted the file from the Program Folder, as well as deleting the files using the appdata function before reinstalling the software
  
  I also had this problem with Student Version 17.2 as well and could not do any CFD research for the last 8 months since the Ansys software is faulty
  
  Another member Cyking also had the same problem in August and I am unsure if he solved the problem. I have been trying to contact him without success
  
  My system clock is working fine
  
  I have a MacBook Pro and using Parallels Rev 13
  
  Please see the attachment below
  
  regards
  
  Niresh
- November 1, 2017 at 8:57 pm
  
  peteroznewman
  Subscriber
  
  ANSYS is not supported on a MacBook Pro using Parallels, though I know some students did get it to run.
- November 2, 2017 at 4:06 am
  
  NireshBehari
  Subscriber
  
  If there are any students that managed to get Ansys Student Version installed successfully on their MacBook with Parallels then please get in touch with me
  
  When I did the Ansys CFD course with Madrid University, I used the same MacBook Pro and the Ansys program worked without any problems
  
  Its strange there are so many problems with Ansys Student Version 17.2 and 18.2
  
  Is there anyone who can help?
  
  Much appreciated
  
  Niresh
- November 2, 2017 at 4:16 am
  
  NireshBehari
  Subscriber
  
  Dear Peter
  
  If you know of any students that managed to get it to run then please let them get in touch with me
  
  much appreciated
  
  Niresh
- November 19, 2017 at 4:40 am
  
  peteroznewman
  Subscriber
  
  Dear Niresh,
  
  The student who got a MacBook to run ANSYS Student 17.2 was posting in the edX course 8 months ago and has not replied. I don't have his direct contact info, sorry.
  
  Peter
- March 8, 2018 at 6:43 am
  
  soogeng
  Subscriber
  
  Apparently, this problem also persist on WindowsOS. I had followed all the suggested steps but still having the same problem.