License Server Issues with 2021 R2

- July 29, 2021 at 10:26 am
  
  tim.dukes
  Subscriber
  
  Hi Support, Having a few issues with the 2021R2 floating licenses. My 2021R1 worked fine. Customers 2020R2 works fine. All licenses maintained until 2022. The above error pops up now. The server software is running Client Software is also up The client software does seem to have changed with this new release. Any ideas what we are doing wrong? All ports etc are open as previous versions work.
- July 29, 2021 at 11:23 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Tim Dukes
  
  Can you click on the "Gather Diagnostics" option that can be seen on the left side of the License Client Settings panel, and send it to ansys-discovery-support@ansys.com?
- August 11, 2021 at 9:51 am
  
  mf
  Subscriber
  
  Tim Dukes
  
  Hi Tim. I hope youve gotten the help you needed. Would you mind telling me the solution to this problem? Just so if any one (or one of my customers) get the same problem.
  
  Cheers.
- August 11, 2021 at 10:29 am
  
  tim.dukes
  Subscriber
  
  MF
  
  I followed this - https://www.youtube.com/watch?v=nofuLnng5Ek&ab_channel=AnsysHowToVideos
  
  I'm not sure if anything has changed form 2020R2 to 2021 releases but customers on 2020R2 were finding they couldn't connect to the new software but could to the old. Make sure all these exceptions are added on the server. I all made sure port 1055 was open and I think 2325.