License server down? High priority!

- February 9, 2021 at 7:51 am
  
  paul pladet
  Subscriber
  
  Hello, Multiple customers have called us that they cannot login on SpaceClaim. They get the following error (see image) I have already tried to offline activate their license, but without succes. Can this be solved ASAP?
- February 9, 2021 at 9:22 am
  
  Subashni Ravichandran
  Forum Moderator
  
  Hello Paesc
  Thank you for informing us of this issue.
  We have received similar complaints from other users as well.
  I have escalated this issue with my team to check for issues at our end.
- February 9, 2021 at 11:50 am
  
  nicolas bouley
  Subscriber
  
  Hello,
  
  same error here
  please give a feedback.
- February 9, 2021 at 1:25 pm
  Naresh Patre
  Ansys Employee
  Hello Paesc nicolas
  
  The license issue has been fixed. Please refresh the license as per below steps and launch SpaceClaim:
  1. Open Command prompt in admin mode
  2. In the command prompt, type in:
    cd C:Program FilesANSYS Incv211licensingclientwinx64
  3. Once in that directory, run the following command:
    ansysls_client.exe -RefreshLicenseEntitlements
  Please let me know if you face any issues further.
  - February 9, 2021 at 2:03 pm
    nicolas bouley
    Subscriber
    Naresh Patre
    
    problem solved Thank you.