I have had recent issues regarding my license. I had my ANSYS Student edition downloaded on my laptop, which worked for several weeks but has stopped working in the past fortnight. The error message attached shows up when I try to solve a simulation. Any help would be greatly appreciated.
"Maximum number of licensed demo users already reached"
February 14, 2023 at 3:23 pm
Rob
Forum Moderator
Which version were you using? The licences do expire after about a year (some extensions may be available but you need to download & install the new build) so that may be the case.
February 15, 2023 at 9:19 pm
Edward Wedgbury
Subscriber
I am using 2023 R1
February 15, 2023 at 2:19 pm
ANSYS_MMadore
Ansys Employee
Please reboot your machine. You should be able to run 1 instance of Ansys, but if you try to run 2 you would encounter the error message you are seeing. If no instances are open, please check your Task Manager to stop any hung processes related to Ansys which may be holding the license.
February 15, 2023 at 9:33 pm
Edward Wedgbury
Subscriber
Thanks, what sory of hung processes should I be looking for?
February 15, 2023 at 9:44 pm
ANSYS_MMadore
Ansys Employee
If you look in Task Manager, on the Details tab, you can add the column for Image Path Name. Look for entries which are related to Ansys.
February 15, 2023 at 9:57 pm
Edward Wedgbury
Subscriber
theres only one instance of ansys open according to task manager, but the issue still persists
February 21, 2023 at 4:43 pm
ANSYS_MMadore
Ansys Employee
Please share a screenshot of the task manager showing all running processes.
Viewing 4 reply threads
The topic ‘License Not Available’ is closed to new replies.
The Ansys Learning Forum is a public forum. You are prohibited from providing (i) information that is confidential to You, your employer, or any third party, (ii) Personal Data or individually identifiable health information, (iii) any information that is U.S. Government Classified, Controlled Unclassified Information, International Traffic in Arms Regulators (ITAR) or Export Administration Regulators (EAR) controlled or otherwise have been determined by the United States Government or by a foreign government to require protection against unauthorized disclosure for reasons of national security, or (iv) topics or information restricted by the People's Republic of China data protection and privacy laws.
Please Login to Report Topic
Please Login to Share Feed
Edit Discussion
You are navigating away from the AIS Discovery experience
The Ansys Learning Forum is a public forum. You are prohibited from providing (i) information that is confidential to You, your employer, or any third party, (ii) Personal Data or individually identifiable health information, (iii) any information that is U.S. Government Classified, Controlled Unclassified Information, International Traffic in Arms Regulators (ITAR) or Export Administration Regulators (EAR) controlled or otherwise have been determined by the United States Government or by a foreign government to require protection against unauthorized disclosure for reasons of national security, or (iv) topics or information restricted by the People's Republic of China data protection and privacy laws.
You are navigating away from the AIS Discovery experience