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Installation discovery

- September 27, 2024 at 9:33 am
  
  cbur
  Subscriber
  
  Hello,
  2 of our customers encountered a problem when installing Discovery. When launching the installation, they received a critical error ‘Instcore.exe’ or ‘uninst_data.dat’.
  After searching the forum, this problem existed in 2022 and the firewall and antivirus had to be deactivated. We therefore deactivated and reloaded discovery but the problem persists. Do you have any idea where this problem might be coming from?
  regards
- September 30, 2024 at 10:31 am
  Rajeshwari Jadhav
  Ansys Employee
  Hi,
  Did you extract the package before running setup.exe as an admin?
```
- disable antivirus scanners during installation
- make sure to extract the downloaded .zip file before attempting to install
```

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