Learning Forum

[ghazimalkawi]

Greetings,

I am with NIU. I launch Workbench and design modeler using NIU ANYWHERE APP. It is for ANSYS 19.2

The issue Ii have is when I try to create a sketch in design modeler it doesn't allow me to do that. For instance if I start a line at one point nothing happens when I click mouse for the end point. I don't get any error message. It just doesn't create the sketch. So I am not user if it is a licensing or another issue.

Thank you,

GM

[peteroznewman]

Getting Help with AnywhereApps
If you encounter errors or have problems running the application using AnywhereApps in class, please inform your instructor. To report problems with the application outside of class, please contact the DoIT Service Desk at (815) 753-8100, or via request form atit.niu.eduand provide the following information:
Your name, Account ID (ZID), and a good phone number to contact you.
The course you are accessing the application for.
The name of the application.
A brief description of the error you are encountering.

[ghazimalkawi]

Thank you for your reply. I am the instructor of the class. Is there anyway I can schedule a teleconference with someone from ANSYS and discuss live?

Thanks GM

[peteroznewman]

I don't work for ANSYS but I wanted to know what the NIU IT department said when you raised this issue with them.
ANSYS runs on the supported platforms and works using Windows Remote Desktop. If the NIU IT Department is trying to use some other remote access software, it is really up to them to get ANSYS working.
As the instructor, you can show NIU IT the problem. I don't see how you can do anything to resolve the problem if you are on a teleconference with ANSYS support. It would be more fruitful if the NIU IT department was on the phone with ANSYS. But first, what did the NIU IT department say when you showed them this problem?

[ghazimalkawi]

This is an ANSYS issue and an not NIU IT. I could open the Design Molder but cannot plot. I schedule a teleconference with ANSYS tech support then might be able to pin point. the issue. Thanks. Ghazi

[peteroznewman]

Someone at NIU is the Ansys Support Coordinator. They have the ability to submit a support request to ANSYS tech support. Find out who that is.
ANSYS works on supported platforms. AnywhereApps is not a supported platform so I don't see how this is an ANSYS issue, but like I said, I don't work for ANSYS.