help for error unhandled exception caught

- April 8, 2024 at 12:09 pm
  
  Deepanshu Awasthi
  Subscriber
  
  I am suddenly not able to access the ANSYS software. An error is occurring again and again. I tried downloading and installing the software again for student version, but still the error persisted. Can someone help me with the same. I am attaching the Screenshot of the error. Thank you in advance.
- April 11, 2024 at 1:42 pm
  
  ANSYS_MMadore
  Forum Moderator
  
  Are you able to open any projects or does this occur with all files? Can you try renaming your %APPDATA%\Ansys to %APPDATA%\Ansys.old? Try the steps suggested here to recover if you think a project is corrupted.