Learning Forum

[GUICAD]

Hello,

Our client uses floating versions of spaceclaim.

From time to time, if spaceclaim crashes, the license is not released from the license server.

Is it possible to see from a client computer (without involving IT) which users are using spaceclaim in order to remove the process that is running ?

[Subashni Ravichandran]

Hello GUICAD 

Let me check if I can find more information on this and get back to you.

[Subashni Ravichandran]

Hello GUICAD

Which version of SpaceClaim is the customer using?

If the customer is using the 2020 R2 version, this is a known bug in that version. 

Can you please try upgrading to a more latest version and check again?

[GUICAD]

Customer uses Ansys SpaceClaim 2021R2.

With SpaceClaim Enginner floating license, if all licenses are used, the user has a warning message when starting SpaceClaim to check the current users.

Is the same case with Ansys SpaceClaim floating license?

[GUICAD]

Hello,

Any news for me on the possibility to see active users from a client computer with a floating ansys spaceclaim license?

Thanks

[Subashni Ravichandran]

Hello GUICAD

Apologies for the delay. If all licenses are engaged, then the user, on launching Discovery will get a notification that licenses are busy. 

If you would like to check who is using the licenses, you can check them in Ansys Client License Settings.