Learning Forum

[haozimelb]

I just downloaded Ansys 2019 R1 and trying to open the Ansys Workbench, but a fatal error message is shown as below and I can't open it.

I tried to search the cause and there were some solutions. l  tried to reinstall it but not working. I had old ansys versions before and I uninstalled them a long time ago, I thought there may be some old registry and I tried to clean them, but they are all not working for me.

The file is not damaged since I install it on another laptop and it works properly. The screenshot of the error message has attached below.

Thanks for anyone who concerns.

[Rob]

What operating system does this laptop use? 2019R1 is 64bit only, and the errors are potentially referring to a 32 bit build?

[tsiriaks]

I'm very concerned about this part

"I thought there may be some old registry and I tried to clean them, but they are all not working for me."

Did you remove some registries manually ? If so, what are they ?

Check if you have any .err file under your install directory (default is C:Program FilesANSYS IncANSYS Student)

Thanks,

Win

[haozimelb]

Hi rwoolhou,

The OS of both devices are windows 10 64 bit build, and using the same method of installation.

Here is the device specifications of the device with errors.

[haozimelb]

Hi Win,

I followed some suggestions from other forums, I tried with some registry cleaning tools. There are no .err files in my install directory, only 4 files in /ANSYS Inc/ANSYS Student

 

[tsiriaks]

Can you try launching Workbench with 'run as admin' ?

Also, please open CMD Prompt, then type

set

and post the output of it here.

Thanks,

Win

[haozimelb]

Hi Win,

Same error message popped up while launching with admin.

I've attached the screenshot below

[tsiriaks]

Hi haozimelb,

What if you issue the following 3 commands in this order in CMD Prompt

set PATH=C:WINDOWSsystem32;C:WINDOWS;C:WINDOWSSystem32Wbem

E:

"E:ANSYS IncANSYS Studentv193FrameworkbinWin64runwb2.exe"

Does this work ?

If not, I would recommend to do a fresh reinstall. 

run E:ANSYS IncANSYS Studentv193Uninstall.exe  with 'run as admin'

Once it's done, manually remove E:ANSYS Inc folder. Then reinstall the software again.

Thanks,

Win

[haozimelb]

Hi Win,

I have tried both ways but neither of them working, same error messages popped up. I will try to install an older version like 19.2 or 19.1 to see whether it is working.

 

Thanks

 

[haozimelb]

The old version (19.2) is working properly, thanks to everyone for helping

[tsiriaks]

Hi haozimelb,

That's great ! Thank you for the info.

It's odd that it works for 19.2 but it's good news nonetheless.

Win