Learning Forum

[dimitri.hamelin]

Dear all,

When I try to run Ansys Spaceclaim (With fluent), this message appears.

"Failover Featyure 'ANSYS SpaceClaim Direct Modeler' is not available.

Insufficient ANSYS SpaceClaim Direct Modeler licenses available.

Licenses number of users already reached. Feature: a_spaceclaim_dirmod

License path: xxxxxxxxxxxxxx

FlexNet Licensing error:-4,132"

What does it mean and how to solve it please ? For additional informations: it works when I am connected to the company network thanks to an RJ45 cable. But when I am connected thanks to the Wifi (at home or at work) with a software that allows to be connected to my company network, it doesn't work. But it works when I try to open Workbench in general or when I click on "mesh" just after "geometry"

Best regards,

Dimitri

[George Karnos]

a -4 means that all of the SpaceClaim licenses are checked out by users.
Are you connecting through VPN through the WIFI?
When connected through WIFI, run the ANSYS Client Licensing settings and choose
Flexnet Publisher License Status
Post the status. Do not attach a file as we are not permitted to open them.

[dimitri.hamelin]

thank you for your answer.
Yes I use a VPN but I have already used ANSYS with this vpn before.
Sorry, I only have this (cf photo).

[George Karnos]

While on VPN:
Run Gather Diagnostics in the Client Licensing Settings Utility
This will create a directory and display it in the window.
Under that directory, you will see a file named:
diagnosticInfoScreenOutput.txt
Open this file with Notepad
Look for the following:
Getting available license information:
Below this will be the License Status
Post the output, please
Thanks!

[dimitri.hamelin]

, here is what the file says:

Getting available license information:
----------------------------------------

C:\Program Files\ANSYS Inc\v211\licensingclient\winx64\lmutil.exe lmstat -a -c 28020@CGHLIC01.av.ge.com
Error: Command failed: C:\Program Files\ANSYS Inc\v211\licensingclient\winx64\lmutil.exe lmstat -a -c 28020@CGHLIC01.av.ge.com

Thank you

[George Karnos]

Can you check if anything changed for your firewall/virus protection while on VPN?

[dimitri.hamelin]

I use the VPN of my company, and I use Windows Defender and not a virus protection.