Learning Forum

[rector]

Here is an email from one of our users:

 

I am trying to run the IE solver of AED and it is throwing the following error 

 

    [error] Failed to check out license 'hfssie_solve'.  License server does not support this license (FLEXlm Error -18) (10:149 AM  Jul 01, 2019)

    [error] Simulation was terminated by license error. (10:149 AM  Jul 01, 2019

 

He is using remote desktop into a window 2016 server. Any Help to solve this issue would be appreciated!

[ANSYS_MMadore]

Hello,

 

Please modify the license options.

In the current version, an HFSS license can be used to run an HFSS IE solution. To do this go to 'Options' tab of 'HPC and Analysis Options' > set 'Use legacy HFSS-IE license model' to 'False'.

 

Thank you,
Matt

[rector]

This is all i see for the options tab.

[tsiriaks]

can you scroll to the bottom ? Also make sure you select the 'Design type' to be HFSS-IE

what is the HFSS version you are using ?

Thanks,

Win

 

[rector]

The user was originally using AED 2016.1, and the Use legacy HFSS-IE license model doesn't exist in that version. I've tried it also with 2019R1 and get the same error. Design type is set to HFSS-IE and Use legacy HFSS-IE license model is set to false, but still receive the license error.

 

I see there is another post with the same issue that states restarting the gui should pull the new license, but that has not worked in this case.

 

Thank you,

Steve

[tsiriaks]

Could you post the screenshot of your entire Electronics Desktop 2019 R1 GUI including the error message ?