Learning Forum

[Edigbe Ubido]

Hello,

The error window in the image attached appears when trying to launch discovery.

So far we have tried: disabling the firewall, installing the latest redistributables, checked the system requirements, resetting the appdata folders and checked the license and found no errors.

Do you know what the issue may be?

install.err, install.log, install_licconfig.log and the discovery folder can be supplied if required.

Thanks,

Edi

[Devendra Badgujar]

Hello Edigbe Ubido

Please share the application logs and install logs to look into this further. You can share those at ansys-discovery-support@ansys.com

You can find them at the location below.

Application logs:

C:UsersAppDataLocalTempDiscovery (Share the entire folder)

Install logs:

C:Program FilesANSYS Inc

•             Install.log

•             Install_licconfig.log

•             Install.err (if it exists)

[Devendra Badgujar]

Hello Edigbe Ubido

Can you please update me on this? Are you still facing this problem? 

Regards.