Learning Forum

[GUICAD]

Hello,

Our client cannot open or export step or solidworks files.
I send you in separate mail the log file.

SpaceClaim has been installed with antivirus disabled and the spaceclaim folder in AppDataLocal has been deleted.

[Charudatta Bandgar]

GUICAD

Let me look into this, I will get back to you.

Regards.

[GUICAD]

Hello, Any news for me ? Attached a new log file.

? This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

[Charudatta Bandgar]

GUICAD I have forwarded the log files over to the developed, let me get back to you once I hear from them. Apologies for delayed response,

Regards.

[Charudatta Bandgar]

Hello GUICAD

The error in the log file simply says the file failed to import and it shows the file path. Have you tried moving the file to a local directory?  It appears from the log file that the STEP file is located on a network drive (W:).  While importing, SpaceClaim often creates a temporary file.  It's possible that the temporary file is being blocked and therefore the import is failing. 

Regards.

[GUICAD]

Hello Charudatta Bandgar The client always has the same problem with a local file (import or export). Here is an attached Log file with an export problem for an IGES file.

? This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

[Charudatta Bandgar]

GUICAD I have forwarded these files to the concerned people to understand better as well. Are they facing same issues with the IGES files? Is the error same? Can they try changing the file directory and try again|?

Regards.

[GUICAD]

they have problems with several file formats, (step, iges, solidworks,...)

they have tried several file locations without success.