Learning Forum

[Julian]

I installed and used the student addition Ansys 18.2 for two approximately 2 weeks. Now it is not functional.

I can no longer save any files. I receive the following error message when attempting to save. I am able to save before I open DesignModeler, but unable to save after opening DM.

I reinstalled 18.2 to try to resolve the issue and also tried installing 18.1. I receive the same error message with 18.1 and am unable to save any files after opening DM.

If I try to access subfolders within .test_files.backup through file explorer I also receive a message that access is denied.

Any help would be greatly appreciated.

[vganore]

Looks like editing permission is not given to the file. Try opening Workbench as "Run as Administrator". See if that helps.

[Julian]

Thanks for the suggestion, I tried that earlier, but unfortunately it didn't work.

I also made sure to run the setup files as administrator when installing.

Here is the error message I receive when running 18.1 as administrator after attempting to save in DM:

Also, FYI I'm running in Windows 10 with it's latest updates.

[vganore]

Some more suggestions:

1. Check the permissions given to folder "ANSYS". All modifying permissions to folder. 

2. Disable any antivirus and firewall.

[Julian]

I've tried saving to multiple locations including documents, c:temp, etc. and none work. I adjusted security permissions for the ANSYS folder for all users to full control.

All folders on the computer have the read-only checkbox checked. After un-checking the read-only checkbox and reopening properties, it is checked again. I confirmed however that i am able to read/write within that folder. I checked another Windows 10 computer and it also had all folders with the read only checkbox checked, so I don't think that's the issue.

I turned off thee firewall and virus protection and get the same error message, so that does not appear to be the issue.

I installed 17.2 and get the same error.

I suspect that a windows update which was pushed the same day I last successfully saved an ANSYS file (12/12/17) is to blame, unless you have any other suggestions.

 

[Julian]

I did a repair installation of windows 10 and still get the same error message. Not sure what else I can try. Note that I installed Ansys student 18.2 on another windows 10 machine (with a full re-installation of Windows) and was able to run it successfully.

[248064]

I have exactly the same problem, did you manage to solve it?

[tsiriaks]

Remove or rename the .backup folder of that Workbench project, then try it again.

[kaven]

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Greetings,

I am experiencing a similar issue. Did anyone manage to fix the issue ? I tried most of the suggestion above, didn't really work for me.

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[shirinov]

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Are your files in a folder that is syncing to a cloud? I had the exact same error but I then opened another project in a local folder and it works just fine. Luckily I did not have a complicated project and I could reproduce it within minutes.

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[rickh]

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I was also experiencing a similar problem, and I was able to solve it based on combining the advice of EizehuChacham and tsiriaks.

I had been syncing the folder I was saving my files in using Google Drive for Desktop, and I was getting this error message any time I tried to open a project. I turned off syncing for the folder I was saving my projects in, and then when trying to open them I experience a new error message:

To solve this, I had to delete the .backup folder for the project. Once I did that, the project opened and works normally. It seems every time I save, close, and attempt to reopen my project, this error repeats and I need to delete the .backup folder again. It's not working perfectly for me, but this may be an acceptable work around for others experiencing this problem. I will post an update if I find a permanent solution for this.

I hope this post helps anyone else experiencing this problem.

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