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Error message showing AnsysWBU.exe encountered a problem, when opening De

- January 8, 2024 at 6:36 pm
  
  Naveen C Jojo
  Subscriber
  
  I have been using Ansys student 2023R1 for 4 months. For some days have't opened and one day i opened design modeler, an "ash" coloured Ansys Workbench window openes up with an error message saying
  AnsysWBU.exe encountered a problem. A diagnostic file has been written.
  What should I do?
  I have tried reinstalling several times, tried changing temp file to temp.old
  Please Help.
- January 9, 2024 at 10:42 am
  
  Rajeshwari Jadhav
  Ansys Employee
  
  Hi Naveen,
  Please update the graphics card.
  - March 13, 2024 at 9:25 pm
    
    nicolas poran
    Subscriber
    
    Encountering an error message like "AnsysWBU.exe encountered a problem" when opening De is frustrating but presents an opportunity to troubleshoot. Verifying software compatibility, updating drivers, and checking for software conflicts can often resolve such issues. Patience and systematic problem-solving ensure smoother operation and optimized performance.
- February 6, 2024 at 8:14 pm
  
  Naveen C Jojo
  Subscriber
  
  Thank you madam.
  For now it is working after I updated Graphics driver and installing latest Ansys version.