Learning Forum

[nicocampbell10]

I cannot download any of the versions of ANSYS for some reason. The error is below. Please help.

An error occurred while processing your request.

Reference #50.a6a5c348.1505432472.38c983d

Thank you,

Nico

[pgl]

Thanks Nico,

We are aware of this issue and are working diligently to fix it. The file server is temporarily down whilst we update the download packages.

I don't have an ETA for when this will be fixed yet, but anticipate within 12 hours. Apologies for this inconvenience. 

[tuannguyen]

Hi pgl,

I have a same issue when downloading.

Hopefully you can fix it soon.

Thank you.

Tuan

[nicocampbell10]

Thanks Nico,

We are aware of this issue and are working diligently to fix it. The file server is temporarily down whilst we update the download packages.

I don't have an ETA for when this will be fixed yet, but anticipate within 12 hours. Apologies for this inconvenience. 

 

Its been nearly 12 hours and no change. Also, is 18.0 still available for download? It is not listed in prior releases.

Thanks

Nico

[pgl]

The download issue has been fixed! Thanks for your patience! 

[twz94]

Hi! I'm currently facing the same problem.

An error occurred while processing your request.

Reference #50.db174b17.1505584680.3d3fee5

Thanks,

wz

[jeremiah.hellmuth]

hi, i am getting an error message when i try and download the ANSYS Student Software 18.2. below is a copy of the error message.

 

An error occurred while processing your request.

Reference #50.1e517368.1505634167.4f5b94b5

[axon7]

I am also getting the same error.

 

An error occurred while processing your request.

Reference #50.6ce86768.1505657438.e7a93f3

 

[ninjahatory]

I'm getting the same error.

[nicocampbell10]

The problem is not fixed

[pgl]

Goodness! Looks the download problem has returned! Apologies.

This is impacting the ANSYS Student 18.2 and 18.1 downloads, plus AIM Student 18.1.

A small consolation is that I have verified that the AIM Student 18.2 product download is working fine as of 3:20 pm PDT today. 

We'll endeavor top get this fixed ASAP on Monday EDT (USA).

[twz94]

Hi, I'm now able to download ANSYS Student 18.2!

Thank you for fixing the problem

[axon7]

Download works now. Thanks alot

[nicocampbell10]

The download is back up for 18.1 as well. 

Thank you

[ninjahatory]

It's working, thank you.

[pgl]

Yes indeed the issue (a dynamic link) has been fixed. 

Once again apologies for any inconvenience.

Enjoy the product and thanks for participating in the ANSYS Student Community.  

[RMH85]

I was trying to download the academic version 18.1. There seems to be the same issue as mentioned above. Would it be possible to look into this issue again?

Thanks very much already

[vganore]

I have just checked. Download is working fine. 

[mkelgo]

Hello, 

Problem with downloading Ansys Student 18.2 remains.

An error occurred while processing your request.

Reference #30.8d1f1602.1509377652.538d7f5f

 

Best regards,

 

[user deleted]

hi, same problem now with ansys student 18.2

An error occurred while processing your request.

Reference #30.8d1f1602.1509384317.5453eee5

[akenk]

Hello

I am also having same error (An error occurred while processing your request.

Reference #30.871f1602.1510613911.2525319)

 when trying to download Ansys student 18.2 (same with v18.1 and v17.2).

Hoping for a quick solution.

Best Regards,

 

FIXED

[Leonardo]

Hi, 

I'm also having the same error. Both v18.1 and v18.2.

Thanks in advance for your help. 

Regards, 

[akshayj10]

Hello,

I am getting the same error

An error occurred while processing your request.

Reference #30.3db62d17.1510932289.3f8f7b0

if there is a fix for this error please share.

Thank You,

Akshay

[akshayj10]

Hello,

 

I am facing the same issue

An error occurred while processing your request.

Reference #30.3db62d17.1510932289.3f8f7b0

If there is any fix please share.

 

Thank you,

Akshay Jadhav

[Gabriel Meier]

Facing the same issue

 

An error occurred while processing your request.

Reference #30.27b7efc7.1510967453.10ed2bd3

If there is any fix, please share.

 

Thank you,

Gabriel Meier

 

[ceegeehen]

I've got an error as well, trying to download the student version:

An error occurred while processing your request.

Reference #30.9729d242.1510973273.8748efa

 

[LongBlack]

Hi I am also getting same issue

 

An error occurred while processing your request.

Reference #30.d7fd6dcb.1511828964.9904f3b

If theres any fix plz share.

 

Thanks

 

[vganore]

Download is working fine. It could be browsers issue. Try clearing your browser's cookies and cache. Let me know if that works. 

Procedure to do that in chrome is explained here (Step 1 to 5).

http://windowsreport.com/error-occurred-while-processing-your-request-windows-10/

[Snivelyk1]

The error can be avoided by changing from https to http in the address line of the product download page.  When the error arises just delete the "s" from the "https" in the address line and hit enter