We have an exciting announcement about badges coming in May 2025. Until then, we will temporarily stop issuing new badges for course completions and certifications. However, all completions will be recorded and fulfilled after May 2025.

Ansys Innovation Space

FREE STUDENT SOFTWARE

Error downloading 18.1 or 18.2 student

- September 14, 2017 at 11:43 pm
  
  nicocampbell10
  Subscriber
  
  I cannot download any of the versions of ANSYS for some reason. The error is below. Please help.
  
  An error occurred while processing your request.
  
  Reference #50.a6a5c348.1505432472.38c983d
  
  Thank you,
  
  Nico
- September 14, 2017 at 11:55 pm
  
  pgl
  Ansys Employee
  
  Thanks Nico,
  
  We are aware of this issue and are working diligently to fix it. The file server is temporarily down whilst we update the download packages.
  
  I don't have an ETA for when this will be fixed yet, but anticipate within 12 hours. Apologies for this inconvenience.
- September 15, 2017 at 3:26 am
  
  tuannguyen
  Subscriber
  
  Hi pgl,
  
  I have a same issue when downloading.
  
  Hopefully you can fix it soon.
  
  Thank you.
  
  Tuan
- September 15, 2017 at 11:33 am
  
  nicocampbell10
  Subscriber
  
  Thanks Nico,
  
  We are aware of this issue and are working diligently to fix it. The file server is temporarily down whilst we update the download packages.
  
  I don't have an ETA for when this will be fixed yet, but anticipate within 12 hours. Apologies for this inconvenience.
  
  Its been nearly 12 hours and no change. Also, is 18.0 still available for download? It is not listed in prior releases.
  
  Thanks
  
  Nico
- September 15, 2017 at 8:14 pm
  
  pgl
  Ansys Employee
  
  The download issue has been fixed! Thanks for your patience!
- September 16, 2017 at 5:58 pm
  
  twz94
  Subscriber
  
  Hi! I'm currently facing the same problem.
  
  An error occurred while processing your request.
  
  Reference #50.db174b17.1505584680.3d3fee5
  
  Thanks,
  
  wz
- September 17, 2017 at 7:44 am
  
  jeremiah.hellmuth
  Subscriber
  
  hi, i am getting an error message when i try and download the ANSYS Student Software 18.2. below is a copy of the error message.
  
  An error occurred while processing your request.
  
  Reference #50.1e517368.1505634167.4f5b94b5
- September 17, 2017 at 2:26 pm
  
  axon7
  Subscriber
  
  I am also getting the same error.
  
  An error occurred while processing your request.
  
  Reference #50.6ce86768.1505657438.e7a93f3
- September 17, 2017 at 5:12 pm
  
  ninjahatory
  Subscriber
  
  I'm getting the same error.
- September 17, 2017 at 6:45 pm
  
  nicocampbell10
  Subscriber
  
  The problem is not fixed
- September 17, 2017 at 10:23 pm
  
  pgl
  Ansys Employee
  
  Goodness! Looks the download problem has returned! Apologies.
  
  This is impacting the ANSYS Student 18.2 and 18.1 downloads, plus AIM Student 18.1.
  
  A small consolation is that I have verified that the AIM Student 18.2 product download is working fine as of 3:20 pm PDT today.
  
  We'll endeavor top get this fixed ASAP on Monday EDT (USA).
- September 18, 2017 at 5:42 am
  
  twz94
  Subscriber
  
  Hi, I'm now able to download ANSYS Student 18.2!
  
  Thank you for fixing the problem
- September 18, 2017 at 10:23 am
  
  axon7
  Subscriber
  
  Download works now. Thanks alot
- September 18, 2017 at 2:24 pm
  
  nicocampbell10
  Subscriber
  
  The download is back up for 18.1 as well.
  
  Thank you
- September 18, 2017 at 2:48 pm
  
  ninjahatory
  Subscriber
  
  It's working, thank you.
- September 18, 2017 at 3:31 pm
  
  pgl
  Ansys Employee
  
  Yes indeed the issue (a dynamic link) has been fixed.
  
  Once again apologies for any inconvenience.
  
  Enjoy the product and thanks for participating in the ANSYS Student Community.
- October 25, 2017 at 8:35 pm
  
  RMH85
  Subscriber
  
  I was trying to download the academic version 18.1. There seems to be the same issue as mentioned above. Would it be possible to look into this issue again?
  
  Thanks very much already
- October 28, 2017 at 8:09 pm
  
  vganore
  Ansys Employee
  
  I have just checked. Download is working fine.
- October 30, 2017 at 3:35 pm
  
  mkelgo
  Subscriber
  
  Hello,
  
  Problem with downloading Ansys Student 18.2 remains.
  
  An error occurred while processing your request.
  
  Reference #30.8d1f1602.1509377652.538d7f5f
  
  Best regards,
- October 30, 2017 at 5:26 pm
  
  user deleted
  Subscriber
  
  hi, same problem now with ansys student 18.2
  
  An error occurred while processing your request.
  
  Reference #30.8d1f1602.1509384317.5453eee5
- November 13, 2017 at 11:06 pm
  
  akenk
  Subscriber
  
  Hello
  
  I am also having same error (An error occurred while processing your request.
  
  Reference #30.871f1602.1510613911.2525319)
  
  when trying to download Ansys student 18.2 (same with v18.1 and v17.2).
  
  Hoping for a quick solution.
  
  Best Regards,
  
  FIXED
- November 14, 2017 at 11:17 am
  
  Leonardo
  Subscriber
  
  Hi,
  
  I'm also having the same error. Both v18.1 and v18.2.
  
  Thanks in advance for your help.
  
  Regards,
- November 17, 2017 at 3:27 pm
  
  akshayj10
  Subscriber
  
  Hello,
  
  I am getting the same error
  
  An error occurred while processing your request.
  
  Reference #30.3db62d17.1510932289.3f8f7b0
  
  if there is a fix for this error please share.
  
  Thank You,
  
  Akshay
- November 17, 2017 at 5:12 pm
  
  akshayj10
  Subscriber
  
  Hello,
  
  I am facing the same issue
  
  An error occurred while processing your request.
  
  Reference #30.3db62d17.1510932289.3f8f7b0
  
  If there is any fix please share.
  
  Thank you,
  
  Akshay Jadhav
- November 18, 2017 at 1:12 am
  
  Gabriel Meier
  Subscriber
  
  Facing the same issue
  
  An error occurred while processing your request.
  
  Reference #30.27b7efc7.1510967453.10ed2bd3
  
  If there is any fix, please share.
  
  Thank you,
  
  Gabriel Meier
- November 18, 2017 at 2:58 am
  
  ceegeehen
  Subscriber
  
  I've got an error as well, trying to download the student version:
  
  An error occurred while processing your request.
  
  Reference #30.9729d242.1510973273.8748efa
- November 28, 2017 at 12:36 am
  
  LongBlack
  Subscriber
  
  Hi I am also getting same issue
  
  An error occurred while processing your request.
  
  Reference #30.d7fd6dcb.1511828964.9904f3b
  
  If theres any fix plz share.
  
  Thanks
- November 30, 2017 at 10:13 am
  
  vganore
  Ansys Employee
  
  Download is working fine. It could be browsers issue. Try clearing your browser's cookies and cache. Let me know if that works.
  
  Procedure to do that in chrome is explained here (Step 1 to 5).
  
  http://windowsreport.com/error-occurred-while-processing-your-request-windows-10/
- November 30, 2017 at 10:09 pm
  
  Snivelyk1
  Subscriber
  
  The error can be avoided by changing from https to http in the address line of the product download page. When the error arises just delete the "s" from the "https" in the address line and hit enter

Viewing 28 reply threads

The topic ‘Error downloading 18.1 or 18.2 student’ is closed to new replies.