Error appears while opening Discovery

- May 31, 2021 at 1:22 pm
  
  Dheeraj_Singh
  Subscriber
  
  Hello Team,
  
  When our customer launches Discovery an error pops up like "The application failed to initialize, this may be caused by an issue with your install"
  
  Please help us to solve it. Customer Id : 1140718
  
  Attached image of error.
  
  Regards,
  
  Dheeraj
- June 1, 2021 at 6:30 am
  
  Charudatta Bandgar
  Forum Moderator
  
  Hello Dheeraj Singh
  
  Can you please confirm if the file downloaded is correct also make sure that it is extracted properly and make sure the executable file is run as administrator.
  
  Regards.
- June 1, 2021 at 6:34 am
  
  Dheeraj_Singh
  Subscriber
  
  Hello Charudatta Bandgar
  
  Thanks for your response.
  
  All things which you have informed were done. I need to explain you the case in detail on what is happening at customer place. Request you to inform me the way of communication( over teams or call..? )
- July 12, 2021 at 7:30 am
  
  Charudatta Bandgar
  Forum Moderator
  
  Solution provided
  - August 17, 2021 at 7:26 pm
    
    Sergey
    Subscriber
    
    Charudatta Bandgar , could you please share what was the solution? I have the same issue
  - August 19, 2021 at 6:49 am
    
    Charudatta Bandgar
    Forum Moderator
    
    Sergey Vakulenko Hello
    
    The issue was resolved with reinstalling Discovery and they had redownloaded the files from downloads have you tried doing that already?
    
    Regards.
  - August 19, 2021 at 10:25 am
    
    Sergey
    Subscriber
    
    Charudatta Bandgar, I've downloaded the installation media from Customer Portal initially. Now I uninstalled Discovery, downloaded the media from Discovery forum from the link you provided (the package looks identical to that on Customer Portal) and installed Discovery again. It didn't help.
  - August 25, 2021 at 7:54 am
    
    Sergey
    Subscriber
    
    It turned out the problem in my case was on graphics drivers' side. Discovery was not willing to work on latest drivers from nVidia website (471.68, I've tried Game Ready and Studio versions), but is working on version 466.18 downloaded from laptop manufacturer's website (I have Alienware 17 R4 with GTX 1080).