Discovery SpaceClaim Not Opening

- February 5, 2020 at 12:38 pm
  tim.dukes
  Subscriber
  Hi Support,
  
  We have a customer who is having issues opening Discovery SpaceClaim. The issue is when double clicking on the icon you see the little blue wheel over the cursor and then nothing loads.
  
  Things we have tried :-
  - Running as Admin
  - Clearing all relevant spaceclaim/ansys data from appdata > user > LOCAL and ROAMING and also looked in other appdata folders and found nothing.
  - Updated graphics Drivers
  - Installed legacy SpaceClaim 2019 and this also has the same issue.
  - Discovery Live also doesn't load
  - Tried to open from file explorer - C:Program FilesANSYS Incv201scdm
  - Tried to open direct from Command prompt
  - Uninstalling and re-installing
  - resetting PC
  Other things do load fine from the spaceclaim installation such as the SpaceClaim viewer application and also the converter.exe
  
  User is running Windows 10 and machine specs seem fine.
  
  Any ideas? Could a web session potentially be arranged as we are a bit stuck for ideas.
- February 5, 2020 at 3:37 pm
  
  Brian Bueno
  Ansys Employee
  
  Tim Dukes
  
  Did the program ever load properly after being installed?
- February 5, 2020 at 4:05 pm
  
  tim.dukes
  Subscriber
  
  Brian Bueno
  
  No neither Discovery or standard SpaceClaim loaded from being installed.
- April 23, 2021 at 9:37 am
  
  Roberto
  Subscriber
  
  Hello Tim Dukes
  
  Were you able to solve the problem? Even to me sometimes double clicking does not open SpaceClaim.
  
  Mohib Khan
  
  Best Regards
- April 26, 2021 at 9:03 am
  
  tim.dukes
  Subscriber
  
  Hi Roberto,
  
  From what I remember I believe they ended up having to do system restore or revert. It's been a while so I can't quite remember what solved it in the end.
  - April 27, 2021 at 7:27 am
    
    Roberto
    Subscriber
    
    Tim Dukes Hello
    
    thank you very much !
- July 15, 2021 at 8:05 am
  
  Roberto
  Subscriber
  
  Hello Brian Bueno Naresh Patre
  
  I have another client with the same problem, is there a way to start the software without formatting the pc? It is not a nice solution to have to format the PC to be able to start SpaceClaim
  
  Best Regards
  - July 15, 2021 at 9:08 am
    
    Roberto
    Subscriber
    
    I inform you
    We started windows in safe mode and the software works, while if you start windows in normal mode it doesn't work.
    Windows appears to be blocking a ddl
- July 15, 2021 at 1:32 pm
  
  Naresh Patre
  Ansys Employee
  
  Hello Matt Madore
  
  Have you seen this issue before (started windows in safe mode and the SpaceClaim works, while if you start windows in normal mode it doesn't work)? Do you have any suggestions to overcome this issue?
  - July 15, 2021 at 1:39 pm
    
    ANSYS_MMadore
    Ansys Employee
    
    Naresh Patre Could we get diagnostic files and the %APPDATA%SpaceClaim and %APPDATA%Discovery logs, also %TEMP%Discovery logs.
- July 15, 2021 at 1:53 pm
  
  Naresh Patre
  Ansys Employee
  
  Hello Roberto
  
  Can you send the above mentioned diagnostics to ansys-discovery-support@ansys.com?
  - July 15, 2021 at 3:19 pm
    
    Roberto
    Subscriber
    
    Naresh Patre Hello Where are these files located?
    
    Now I send the files let me know if they are right
    
    Best Regards
- July 21, 2021 at 12:35 pm
  
  Roberto
  Subscriber
  
  Hello Naresh Patre
  
  I sent you an email
  
  Best Regards
- August 17, 2023 at 8:58 am
  
  Chris Burkett
  Bbp_participant
  
  Contacted my rep about the same problem and they told me to post in the discovery forum. Nothing works for me either. Even tried a brand new machine.