Learning Forum

[cbur]

Hello, One of our customers has a problem opening discovery: Nvidia T1000 8GB graphics card Intel core i9 11900T 1.5GHz processor 32GB Ram. The problem: Discovery won't launch (see error message). If he deactivates his graphics card, discovery launches but he has no access to Explore. and the Cuda check is green for modele and red for explore and refine. he has access to modele and can conceive in discovery. If he activates his T1000 graphics card, discovery doesn't launch (see error message), the cuda check is green for modele and Explore but not for Refine. His license only allows him to run Explore and not Refine. Do you have a solution so that he can run Explore? 

 

[Atharv Joshi]

Hi, 

Can you please check if Ansys Discovery is using the high-performance graphics card from Nvidia Control Panel?

If not, go to Manage 3D settings and add Ansys Discovery and select High Performance Nvidia Processor.

 

Also, try disabling the intel graphics and launch Discovery . 

 

 

Thanks and Regards

Atharv

 

[cbur]

Hello,

The program was not created in the Nvidia configurator.
However, after creating discovery (which is called The finals!?) I can't choose the card as you did. By default, it's the T1000.
So I relaunched Discovery but still got the same error message: ....

[Atharv Joshi]

Hi, 

Can you please try updating graphics from the device manager?

What error do you see after disabling the Intel graphics card from the device manager and launching Discovery with “Run as administrator”? Please check if the customer has all the miscellenous requirements mentioned in this article Ansys Discovery Hardware Requirements (2023 R2) – Ansys Knowledge. 

Thanks and Regards

Atharv 

 

[cbur]

Hello,

I'm coming back to this topic (very late and I apologize) concerning Discovery's launch problem.
I'm having trouble understanding how the Graphical capabilities for Refine can be unsuitable when they're ok for Explore...

All the drivers are up to date via the Nvidia site.

Customers don't have a license to run Refine, so it's hard to justify not running Discovery for a problem they won't even have access to...

This customer's maintenance date is approaching, so I'm keen to hear any information you can give me to try and solve this problem so that I can push for its renewal.

Is there a minimum processor frequency for running discovery (not mentioned in the system requirements)? His processor is an i9 11gen 1.5 Ghz 11900T.

Thanks in advance 

[Atharv Joshi]

Hello, 

Let me check and get back to you. 

Thanks and Regards

Atharv