Learning Forum

[jwsidabras]

Hello, I am unable to add a license file with a freshly installed (no other flexlm servers) of 2024R1. The error I recieve is simply:
2024/04/04 15:03:13: Error occurred while adding license file.

I have manually installed the license.dat file in both C:\flexlm\ and the C:\Program Files\ANSYS Inc\Shared Files\licensing\license_files folders with no change in error messages. I've never had to do more than update the license manager software and insert my new license. I've been working on this for the last 3 days with different computers with the same results. 

Management Center Log. 

"The ANSYS License Management Center log file was not found at the following location:
C:\Program Files\ANSYS Inc\Shared Files\licensing\tools\lmcenter\logs\ansyslmcenter.log"

License Log

14:42:26 (lmgrd) Server's System Date and Time: Thu Apr 04 2024 14:42:26 Central Daylight Time
14:42:26 (lmgrd) pid 35392
14:42:26 (lmgrd) Changing message security level from -1 to 0
14:42:26 (lmgrd) SLOG: Summary LOG statistics is enabled.
14:42:26 (lmgrd) license manager: can't initialize:Cannot find license file.
14:42:26 (lmgrd) The license files (or license server system network addresses) attempted are
14:42:26 (lmgrd) listed below.  Use LM_LICENSE_FILE to use a different license file,
14:42:26 (lmgrd) or contact your software provider for a license file.
14:42:26 (lmgrd) Filename: "C:\flexlm\license.dat"
14:42:26 (lmgrd) License Path: "C:\flexlm\license.dat"
14:42:26 (lmgrd) FlexNet Licensing error:-1,359
14:42:26 (lmgrd) System Error:2 No such file or directory
14:42:26 (lmgrd) Using license file "C:\flexlm\license.dat"

 

 

[Rajeshwari Jadhav]

Hi Jason,

What's the name of license file with extension?

[jwsidabras]

Hello!

In the two folders I placed a license.dat file, but my current file is Ansys_license__.lic

[jwsidabras]

I am also unable to delete the instance entirely using the 

sc delete

With a permission denied, eventhough I am a full administrative user in Windows 10. 

[Rajeshwari Jadhav]

Hi Jason,

Please share screenshot of error, and share the location where you have *.lic file.

 

[jwsidabras]

Of course!

[jwsidabras]

 

 

[Rajeshwari Jadhav]

Open the license.dat file and share the screenshot.

Didn't you generate a license file from licensing.ansys.com or received it from your AM?

[jwsidabras]

Generated from the website. Since it wasn't working on the computer we had it working on before, I transfered to this new computer:

 

[jwsidabras]

To delete the system comands from your computer, you can goto 

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services

And remove them. Elevated privileges (administrator) for cmd.exe is not enough. Restart the computer. 

[jwsidabras]

I have completely removed 2024 R1 and downgraded all the way to 2022 R2 licnese manager with the same error. I now believe that this is an error with my license file, which now states SUB, where it used to state ANSYS. I am working with the people who sent me the license file to see if this is an issue on their end. Please confirm is this is your conclusion also. 

 

[jwsidabras]

This seems to not be the issue. I am still stuck, I cannot get this license to work. 

I am working on trying to install the license server on my linux machine to have, yet one more, computer to test this license on. Any help will be appreciated. 

 

[jwsidabras]

This has been resolved. I installed the license server in a linux computer and was able to host everything with little to no issues. However, the problem with the windows computer remains. I was able to solve it on the Windows system by doing the following

1. Remove all services associated with past and present license servers by deleting the "Ansys*" instances at HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services
2. Reboot the computer
3. Delete the C:/Program Files/ directory that holds the files of the license manager software
4. Install the license managare OUTSIDE that of the C:/Program Files/ director. I put it in C:/AnsoftLicense/ and insured there were no spaces in this top level directory
5. Continue as normal with installing the license file and started the server. 

Point number 4 seems to be where I was having errors. I do not know if this is a general issue or a highly personal one. Either case, this solved my problem. I am now waiting for a port to be opened up to complete be sure. Otherwise, I will run the license on the linux system.