Learning Forum

[Charlie]

Hello,

One of our customers has a problem launching ANSYS SpaceClaim.
After attempting to activate it via the command line, he received the following error: Curl error (35 ) SSL connect error - schannel: next InitializeSecurityContext failed: Unknown error (0x80092012)
ERROR: Unable to activate entitlement with activation id 'Act .....'

After searching the forum for a solution, we tried a powershell to point to the laas.fnocc.com site on port 443, which returned an error ( ocsp.digicert.com is OK).

Do you know where the problem might be coming from?
The customer informs me that his colleagues on the same network have no problem running SpaceClaim.

We've tried a connection via connection sharing with his phone, but still the same problem...

 

Regards

[Hui Liu]

hi, this might be related to installation/licensing/system. If you have access to Ansys tecnhical support, please feel free to submit a support case and we can help you further.

[Charlie]

Hello,

Further to my previous ticket.
We distribute SPaceClaim software in France and we have a customer who is experiencing the problem mentioned.
What do you call ANSYS Technical Support? 
Would you like me to e-mail my request to support@ansys.com?

Regards

[Hui Liu]

If you have access to tech support, you can submit a case via: 

https://customer.ansys.com