Learning Forum

[benjamin]

Dear support,

 

I get this error when I try to install Spaceclaim

 I do everything right.

-unfolded the zip and run the setup as admin

-Also tried to deinstall all ansys/Spaceclaim files , but after that it also did'nt work.

 

Can you pleas help me out?

[Charudatta Bandgar]

Hello Benjamin van Holland

Does the run complete and gives an error or you get the error at the start of installation?

Regards.

[benjamin]

Charudatta Bandgar 

 

At the start of installation

[Charudatta Bandgar]

Benjamin van Holland 

Let me see if there has been any similar issue like this noticed before.

Regards.

[Charudatta Bandgar]

What does the error say? Does you system have enough space for installation? If it completes the installation, could you please share the following files located at ~/Ansys Inc

Install.log

Install_licconfig.log

Install.err (if it exists)

 

Regards.

[benjamin]

Charudatta Bandgar 

System has enough space

[benjamin]

🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

Charudatta Bandgar 

 

I've got only a install.log

[benjamin]

🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

I've got only a install.log

[Charudatta Bandgar]

Hello Benjamin van Holland

The logfiles do look alright, let me get in touch with the installation team, and see what  could the issue be. In the meantime, see if there is any firewall that could be stopping the installation and if possible disable the antivirus/firewall and retry installation or get in touch with your IT team and see if it is something of that sort.

Regards.

[Charudatta Bandgar]

Hello Benjamin van Holland

Sorry for the delay in response. Were you able to try it with disabled antivirus/firewall/security application? Try reinstalling if you can. Also what version of Windows are you using?

Regards.

[benjamin]

Charudatta Bandgar Hi,

Sorry for late reaction, I was on vacation.

I already tried everything, disabled all firewalls, anti-virus and reinstalled it from the discoveryforum.ansys site.

I have another customer with the same problem. I hope this problem doesn't happen again, could it be because of the latest security windows update?

I would like to hear a response with solution, customers can't work right now.

Thank you in advance

[Roberto]

Benjamin van Holland Hello 

I have the same problem, did you manage to solve it?

Regards

[benjamin]

Roberto Hi

 

It probably has to do with rights.

-Make sure you have unpacked the .ZIP, and start the setup as administrator.
-Make sure you also turn off the firewall settings for Spaceclaim or grant permissions to it.
-And make sure your virus scanner is not blocking the installer. 

After these points it was finally successful.

[Roberto]

Hello

Benjamin van Holland 

Thank you for information

[Eloise Erasmus]

I had difficulties with the installation of the 2023 Ansys Student version and found that deleting all folders labaled v201 (or something similar) under the Ansys student programme files, and then running the setup.exe as administrator solved my issues.

NOTE: Easily access your program files by holding the Windows button and pressing R. Enter "%appdata%" into text box (no quotation marks). Click OK. Click on ANSYS folder.